Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping at isleparts.com. Please review our shipping policy below before placing your order.

---

1. Order Processing

All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.

If there is any issue with your order (e.g., stock availability, payment verification), our team will contact you at isleserves@gmail.com.

---

2. Shipping Destinations

We ship internationally to most countries worldwide. If your country is not available at checkout, please contact us at isleserves@gmail.com and we will do our best to assist you.

---

3. Estimated Delivery Times

Once your order has been dispatched, delivery times are determined by the logistics carriers and local postal networks in your destination country. The estimates below are provided for reference only and are based on standard carrier performance under normal conditions.

Please note: Actual delivery times may vary depending on the efficiency of local postal and logistics networks in your country, customs clearance procedures, and carrier capacity at the time of shipment. These factors are outside our control, and we are unable to guarantee delivery within the estimated timeframe.

---

4. Force Majeure and Exceptional Delays

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters: earthquakes, floods, typhoons, snowstorms, wildfires, or other extreme weather events
• Geopolitical factors: war, armed conflict, trade sanctions, border closures, political instability, or government-imposed restrictions on international shipping
• Pandemics or public health emergencies affecting carrier operations or customs processing
• Carrier disruptions: strikes, labor disputes, or operational failures by shipping carriers or postal services
• Customs delays: extended inspection or clearance procedures imposed by destination country authorities

In the event of such circumstances, we will make every effort to keep you informed of any significant delays affecting your order. However, we are unable to offer refunds or compensation solely on the basis of delays caused by force majeure events.

If you have concerns about your shipment during such events, please contact us at isleserves@gmail.com and we will assist you to the best of our ability.

---

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

We occasionally offer free shipping promotions — please check our website or subscribe to our newsletter for the latest offers.

---

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website or via our order status page.

Please allow up to 48 hours for tracking information to be updated after your shipping confirmation email is sent.

---

7. Customs, Duties, and Import Taxes

isleparts.com ships from China. International orders may be subject to customs inspection, import duties, and local taxes upon arrival in the destination country.

These charges are the sole responsibility of the customer. We have no control over customs fees and cannot predict their amount, as they vary by country and are determined by your local customs authority.

We recommend checking with your local customs office before placing an order if you are unsure about applicable fees.

Please note: Customs processing may cause delays beyond our estimated delivery times. We are not responsible for delays caused by customs clearance.

---

8. Undeliverable Packages and Address Errors

Please ensure your shipping address is correct and complete before placing your order. We are not responsible for orders lost or delayed due to incorrect address information provided by the customer.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we will contact you to arrange re-shipment. Additional shipping fees may apply.

---

9. Lost or Damaged Shipments

If your order has not arrived within the estimated delivery window, please contact us at isleserves@gmail.com with your order number and tracking information. We will investigate with the carrier on your behalf.

If your order arrives damaged, please:

1. Take photos of the damaged packaging and product immediately upon receipt
2. Contact us within 7 days of delivery at isleserves@gmail.com
3. Include your order number and photos in your message

We will work with you to arrange a replacement or refund as appropriate.

---

10. Split Shipments

In some cases, your order may be shipped in multiple packages if items are dispatched from different locations or at different times. You will receive separate tracking numbers for each package. You will not be charged additional shipping fees for split shipments.

---

11. Contact Us

For any questions regarding your shipment, please contact our customer service team:

📧 isleserves@gmail.com

We aim to respond to all inquiries within 1–2 business days.