Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping at isleparts.com. Please review our shipping policy before placing your order. ISLEPARTS is operated by ISLEWAVE INC, a United States company. Our parts are built at a partner manufacturing base in China. That site is a cooperative production facility, not a change of our US company address.

---

1. Order Processing

All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.

If there is any issue with your order (for example stock availability or payment verification), our team will contact you at isleserves@gmail.com.

---

2. Shipping Destinations

We ship internationally to most countries worldwide. If your country is not available at checkout, please contact us at isleserves@gmail.com and we will do our best to assist you.

---

3. Estimated Delivery Times

Once your order has been dispatched, delivery times are determined by the logistics carriers and local postal networks in your destination country. The estimates below are for reference only and are based on standard carrier performance under normal conditions.

Please note: Actual delivery times may vary depending on local postal networks, customs clearance, and carrier capacity. These factors are outside our control, and we cannot guarantee delivery within the estimated window.

---

4. Force Majeure and Exceptional Delays

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Natural disasters such as earthquakes, floods, typhoons, snowstorms, or wildfires
• War, armed conflict, trade sanctions, border closures, or government restrictions on international shipping
• Pandemics or public health emergencies affecting carriers or customs
• Carrier strikes, labor disputes, or operational failures
• Extended customs inspection or clearance in the destination country

If this happens, we will try to keep you informed of significant delays. We cannot offer refunds or compensation solely because of force majeure delays. Questions: isleserves@gmail.com.

---

5. Shipping Costs

We offer free shipping on all orders. The shipping total at checkout is $0.00. Import duties, taxes, and customs fees charged by the destination country are not included and are paid by the buyer.

---

6. Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can track the shipment on the carrier’s site or our order status page. Please allow up to 48 hours for tracking to update after the ship email.

---

7. Company, Fulfillment, Customs, and Import Taxes

ISLEPARTS is operated by ISLEWAVE INC, a United States company: 25 First Ave SW, Ste A, Watertown, SD 57201, United States.

Our motorcycle parts are manufactured at a partner production base in China. Orders are fulfilled from that cooperative facility. This is a manufacturing partnership. It does not change our US company address or replace ISLEWAVE INC as the operating company.

International orders may be subject to customs inspection, import duties, and local taxes on arrival. Those charges are the sole responsibility of the customer. We cannot predict the amount; it varies by country. Check with your local customs office before ordering if you are unsure.

Customs processing may add time beyond the estimates above. We are not responsible for delays caused by customs clearance.

---

8. Undeliverable Packages and Address Errors

Please make sure your shipping address is correct before you order. We are not responsible for orders lost or delayed because of an incorrect address. If a package is returned because of a bad address, a refused delivery, or an uncollected pickup, we will contact you about reshipment. Extra shipping fees may apply.

---

9. Lost or Damaged Shipments

If your order has not arrived within the estimated window, email isleserves@gmail.com with your order number and tracking. We will check with the carrier. If the order arrives damaged, photograph the packaging and product on receipt and contact us within 7 days of delivery with those photos. We will arrange a replacement or refund as appropriate.

---

10. Split Shipments

An order may ship in more than one package if items leave at different times. You will get a tracking number for each package. You will not be charged extra shipping for split shipments.

---

11. Contact Us

Shipping questions: isleserves@gmail.com. We aim to reply within 1–2 business days.