Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping with isleparts.com. Please read our return and refund policy carefully before making a purchase.

1. European Union (EU) Customers

In accordance with EU Directive 2011/83/EU on consumer rights, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason (the "cooling-off period").

Return Window To exercise your right of withdrawal, you must notify us within 14 days of receiving your item. Once your return request is confirmed, the product must be physically returned to us within a further 14 days.

Condition Requirements To qualify for a full refund, returned items must meet the following conditions:

  • The original packaging must be fully intact and undamaged
  • The product must show no scratches, marks, or signs of use
  • All original accessories, manuals, and components must be included

Partial Deduction Policy If the returned item does not meet the above conditions, we reserve the right to apply a partial deduction from the refund amount. The deduction will reflect the diminished value of the item based on its condition upon receipt. We will notify you of any deduction before processing the refund.

Refund Processing Once the returned item has been received and inspected, we will process your refund to the original payment method within 14 days. You will be notified by email once the refund has been issued.

2. United States Customers

Customers in the United States are entitled to return and exchange products in accordance with applicable federal and state consumer protection laws.

Eligibility We accept returns and exchanges for products that are defective, damaged in transit, or otherwise not as described. Please contact our customer service team before initiating any return or exchange.

Condition Requirements Returned items must be in their original condition. If the product or its packaging is found to be damaged upon return — beyond any pre-existing defect — we reserve the right to apply a partial deduction from the refund amount to account for the diminished value of the item.

How to Initiate a Return Before sending any item back, please contact our customer service team. Our team will guide you through the return process and provide a return authorization.

📧 Customer Service: isleserves@gmail.com

We aim to respond to all inquiries within 1–2 business days.

3. General Terms (All Regions)

Non-Returnable Items The following items are not eligible for return or refund:

  • Items that have been installed, modified, or used beyond initial inspection
  • Items damaged due to improper installation or misuse
  • Custom or special-order items (unless defective)

Return Shipping

  • If the return is due to a defect or our error, we will cover the return shipping cost.
  • In all other cases, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping method. We are not responsible for items lost in transit.

Exchanges If you wish to exchange an item for a different size, finish, or model, please contact us at isleserves@gmail.com. Exchanges are subject to product availability.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Refund Method All approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider (typically 5–10 business days after we issue the refund).

4. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our customer service team:

📧 isleserves@gmail.com

We are committed to resolving all issues fairly and promptly.