Refund policy

Return & Refund Policy

Last updated: September 2026

Thank you for shopping with isleparts.com. Please read this policy carefully before making a purchase.

1. United States Customers

We accept returns and exchanges on eligible items within 15 days of delivery. Returns are accepted for both defective and non-defective products (including change-of-mind returns).

Eligibility

  • Items must be new and unused, in their original condition
  • Original packaging must be intact; all accessories, hardware, and components must be included
  • Contact us at isleserves@gmail.com before shipping any return — we will provide return authorization and instructions

Exchanges

We accept exchanges for a different finish or model, subject to availability. Email isleserves@gmail.com with your order number and the item you would like instead.

Return method & shipping

  • Returns must be sent by mail to the address we provide after authorization
  • Return shipping is the customer's responsibility. We do not include prepaid return labels in packages
  • Use a trackable shipping method. We are not responsible for items lost in transit
  • If the return is due to a defect, damage in transit, or our error, we will cover return shipping at no cost to you

Restocking fee

A 10% restocking fee (based on the item price) applies to approved change-of-mind returns. No restocking fee applies to returns for defect, damage in transit, or incorrect items.

Refund processing

Once your return is received and inspected, we will issue your refund to the original payment method within 3 business days. Your bank or payment provider may take additional time to post the credit (typically 5–10 business days).

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost, with no restocking fee.

2. European Union (EU) Customers

In accordance with EU Directive 2011/83/EU, customers in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

  • Notify us within 14 days of receipt; the product must be returned within a further 14 days after confirmation
  • To qualify for a full refund, items must be unused, with original packaging and all accessories included
  • If the returned item does not meet these conditions, we may apply a partial deduction reflecting diminished value
  • Refunds are processed to the original payment method within 14 days of receiving and inspecting the return

3. Non-Returnable Items (All Regions)

  • Items that have been installed, modified, or used beyond initial inspection
  • Items damaged due to improper installation or misuse
  • Custom or special-order items (unless defective)

4. Contact Us

For returns, refunds, or exchanges: isleserves@gmail.com
We aim to respond within 1–2 business days.

ISLEWAVE INC
25 First Ave SW, Ste A
Watertown, SD 57201
United States